You will need access to your registered phone number or personal email address to verify your identity. If you do not have these set up, please contact IT at ardc_support@onesms.org.

How to Reset Your Password

1

Go to the Password Reset Page

Open any web browser (Chrome, Edge, Safari) and go to the password reset portal.

Open password.onesms.org
2

Enter Your School Email Address

Type in your full school Microsoft 365 email address (e.g., yourname@onesms.org) and complete the security check (CAPTCHA) if prompted.

Tip: Make sure you use your school email, not a personal Gmail or Yahoo account.
3

Choose a Verification Method

Microsoft will ask you to prove it's really you. Choose one of the available options:

  • Text message — A code is sent to your registered mobile number
  • Email — A code is sent to your backup personal email
  • Authenticator App — Approve through your Microsoft Authenticator app
Tip: If none of these options appear or work, contact IT support for manual assistance.
4

Enter the Verification Code

Check your phone or email for the code sent by Microsoft. Enter it on the screen exactly as shown. Codes usually expire within 10 minutes, so do this step promptly.

5

Create a New Password

Type your new password twice to confirm it. Your password must follow these rules:

  • At least 8 characters long
  • Include uppercase and lowercase letters
  • Include at least one number
  • Include at least one special character (e.g., !, @, #)
  • Cannot be the same as your last password
6

Sign In With Your New Password

Once your password is reset, you'll be redirected to sign in. Use your school email and the new password you just created.

Note: You may need to sign out and back in again on your phone, tablet, or other devices using the new password.

Common Issues

I didn't receive a text message or email code

Check your spam or junk folder if waiting for an email. For text messages, make sure you have a signal. Codes are valid for 10 minutes — if it expires, click "Send again" on the page.

If the phone number shown is not yours, contact IT to update your recovery contact at ardc_support@onesms.org.

My password was reset but I still can't sign in

Wait 2–3 minutes and try again — it can take a moment for the change to take effect. Make sure you are typing the new password correctly and watch out for CAPS LOCK being on.

If you continue to have trouble, open a support ticket at support.onesms.org.

I don't have access to the phone number or email on file

If you no longer have access to your recovery contact information, IT support will need to verify your identity and reset your password manually. Contact us at ardc_support@onesms.org or submit a ticket at support.onesms.org.

My account is locked — what should I do?

Too many failed sign-in attempts will temporarily lock your account for security. Wait 15–30 minutes before trying again. If the lockout persists, contact IT support for a manual unlock.

Still having trouble? Submit a ticket at support.onesms.org or email ardc_support@onesms.org and our team will assist you.